Terms of Use

Last Updated: 22-05-2026

Welcome to Hydration Room (“we,” “our,” “us”). By accessing or using our website, purchasing products, or using our services, you agree to be bound by these Terms of Use and Terms of Sale. Please read them carefully before using our website.

1. Use of Our Website

By using this site, you confirm that you are at least 18 years of age. You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose.

You further agree not to:

  • Violate any applicable laws or regulations
  • Attempt to interfere with the security or functionality of the website
  • Use the website to distribute harmful or malicious code
  • Misrepresent your identity or provide false information

2. Account Creation

When creating an account, you agree to provide accurate, current, and complete information.

Account holders may receive transactional and service-related communications, including:

  • Order confirmations
  • Shipping notifications
  • Account updates
  • Customer service communications

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Marketing Communications & Consent

By signing up, placing an order, or subscribing to our services, you may choose to receive marketing communications via email and/or SMS.

Email Marketing Consent

If you opt in to email marketing, you agree to receive promotional emails including offers, product updates, and brand communications.

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly. Once unsubscribed, your preference will be updated across our systems, including HubSpot and any integrated marketing platforms, to ensure you do not receive further marketing emails.

SMS Marketing Consent

If you opt in to SMS marketing, you explicitly consent to receive text messages regarding promotions, cart reminders, and updates.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive SMS marketing messages from us.

4. Marketing Preference Synchronization

We maintain synchronization between our marketing platforms (including HubSpot and our eCommerce systems) to ensure your communication preferences are respected across all channels.

  • If you unsubscribe from email marketing in any system, that preference will be updated across all connected platforms.
  • If you opt out via HubSpot or any integrated tool, your email marketing status will be updated in our store database accordingly.
  • We take reasonable steps to ensure all opt-out requests are honored promptly.

5. Orders & Product Availability

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per customer
  • Discontinue products without notice
  • Correct pricing, product, or typographical errors

If an order is canceled after payment has been processed, we will issue a refund to the original payment method.

6. Pricing & Payments

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method
  • The billing information provided is accurate
  • You authorize us to charge the full order amount, including applicable taxes and shipping fees

We reserve the right to change pricing at any time without prior notice.

7. Shipping & Delivery

Shipping times provided are estimates only and are not guaranteed.

Hydration Room is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect shipping information provided by the customer
  • Circumstances beyond our reasonable control

Customers are responsible for ensuring shipping information is accurate at checkout.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

8. Returns, Refunds & Exchanges

Due to the nature of our products, all sales may be considered final unless otherwise stated.

If a product arrives damaged or incorrect, you must contact us within [7] days of delivery at orders@hydrationroom.com.

Approved refunds, replacements, or exchanges will be processed at our discretion.

We reserve the right to refuse refund requests that do not comply with our return policies.

9. Subscription Orders (If Applicable)

If you enroll in a subscription or recurring order program:

  • You authorize recurring charges to your selected payment method
  • Subscription frequency and pricing will be disclosed at checkout
  • You may manage, pause, or cancel subscriptions according to the terms provided at the time of purchase

Failure to cancel before the renewal date may result in the next recurring charge being processed.

10. Data Usage

We may use your information to:

  • Process orders
  • Provide customer support
  • Improve our services
  • Send marketing communications (only where consent is provided)

We do not sell your personal information.

11. Third-Party Services

We use third-party providers including payment processors, shipping providers, CRM systems, and marketing tools (including HubSpot) to operate our business.

These third parties may access your information only as necessary to perform services on our behalf.

12. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, branding, and website design, is the property of Hydration Room and may not be copied, reproduced, or distributed without prior written permission.

13. Disclaimer

All products and information provided on this website are offered for general informational and consumer purposes only.

We make no guarantees regarding uninterrupted access to the website or error-free operation.

Products should be used only as directed and at your own discretion.

14. Limitation of Liability

To the fullest extent permitted by law, Hydration Room shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase or use of products
  • Delays or interruptions in service
  • Unauthorized access to user data

Our total liability shall not exceed the amount paid for the applicable order.

15. Indemnification

You agree to indemnify and hold harmless Hydration Room, its affiliates, employees, contractors, and partners from any claims, liabilities, damages, or expenses arising from your misuse of the website or violation of these Terms.

16. Changes to Terms

We may update these Terms of Use and Terms of Sale at any time. Changes will become effective immediately upon posting to this page with an updated revision date.

Your continued use of the website constitutes acceptance of any updated terms.

17. Contact Information

If you have any questions regarding these Terms, please contact us at:

Hydration Room
Email: orders@hydrationroom.com